The debate as to whether licensed software models like SAP’s are the way to go or the on demand subscription based models like salesforce.com should be de rigueur. But a new addition to the debate is the pure web models where with the ascension of AJAX, you can have a desktop like, well, your desktop but entirely on the web, creating a whole new class of increasingly robust (and very cheap) CRM applications. This will look at the merits of each in easy to read and understand ways.

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What Should Be Included and Why?

 

(Paul G.) Discussion of not just on premise/on demand but open source?

 

(Jesus H.) how about on premise but single tenancy vs multi-tenancy  like Aplicor and 100% hosted?

 

(Joel Lindstrom)  The hosted/SAAS model is very promising, but I find that some people don't understand some of the limitations that still exist compared to on-premises. For many (possibly a majority) of companies, hosted/subscription models would work fine and are worth considering, but they need to understand you they give up a bit of control and the ability to do some of the deep customizations that you can do with an on-premises application.  You cannot make certain changes to the core files or do some database level operations that would potentially affect other subscribers of the service.  That's why it is advisable to go with a product that offers both products and a path to migrate from hosted/pure web to on-premises if your business requirements change down the road.

 

 

 

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Vendors Who Could Be Showcased in this Chapter

 (Paul G.) SugarCRM, Salesforce.com, NetSuite, Business Objects, Zuora, RightNow, Oracle

(Joel Lindstrom) Microsoft Dynamics CRM 4.0 and CRM Online

 (Jesus H.) How about the other CRM vendors from Europe and Latin America that are out there many from Spain, Canada, Brazil and Argentina, like www.b-kin.com & inescrm.com ... a section about the growth of SaaS outside United States could be very interesting.

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