This is probably the most important chapter in the definition of CRM – how social networks and communities in a peer-to-peer environment have changed the customer landscape and what businesses need to do to ride the wave.

Number of Pages: 23

What Should Be Included and Why?

(Paul G.) Interviews with social media/social network analysts: Oliver Young (Forr), @monkchips (redmonk) @gartenberg (Jupiter) @yarmis (AMR Research). Jeremiah Owyang (Forrester) Charlene Li (Forrester) Josh Bernoff (Forrester)IDC Rachel Happe

 

 

 

 

 

 

Content Chats

Chapter Library

Documents

Video

Audio

Vendors Who Could Be Showcased in this Chapter

Schedule A Demo or Phone Call

 Create your own free wiki!HelpPublic, Gold wiki Privacy Policy RSS